Refund policy

Returns

You have 30 days from delivery to return a bag or strap. It needs to be unused, with tags, in its original packaging, and you need the order number or receipt.

To start a return, email pj@bulbag.com with your order number. If the return is accepted we send a return shipping label and instructions. Bags sent back without a return request first are not accepted.

Damaged, defective or wrong item

Check the order when it arrives. If a bag is defective, damaged or not what you ordered, email pj@bulbag.com right away with a photo and we make it right.

What cannot be returned

Sale items, gift cards, and custom or special-order bags.

Exchanges

The fastest route is to return the bag you have and place a new order for the one you want once the return is accepted.

Refunds

Once the return arrives and is inspected we let you know whether the refund is approved. Approved refunds go back to the original payment method within 10 business days. Your bank or card company may take a few more days to post it. If more than 15 business days have passed since approval, email pj@bulbag.com.

Warranty

Every bag carries an 11-year warranty on materials and workmanship, separate from the 30-day return window. For a warranty claim, email pj@bulbag.com with a photo and your order number, or call 800-214-9609.